FAQs

Below you’ll find a series of questions we are often asked by people who are looking to refer to the service. If the answer you are looking for is not here, please do not hesitate to contact us.

How do I refer to the Croydon Talking Therapies (IAPT) service?
You can refer to the service in a number of ways, which can be found here.

How much does it cost?
Croydon Talking Therapies (IAPT) is part of the NHS and as a result is a free service to anyone who is eligible.

How do I know if I am suitable?
A detailed breakdown of our inclusion criteria can be found here. You will also need to ensure you are registered with a Croydon GP and live in the borough of Croydon. If you are unsure if your GP falls into the borough of Croydon, you can contact us and we will advise you on which service you fall under.

What if I am in urgent need of help?
Unfortunately the IAPT service is for mild to moderate mental health diagnosis and as a result we are unable to see anyone who feels that they are in need of urgent help or are a risk to themselves or others. If you feel that you are in this situation, please consult our crisis information page where you can find contact details of appropriate services.

Where is Croydon Talking Therapies (IAPT) based?
Our main site is at Wickham Park House at the Bethlem Royal Hospital, however we are continually trying to reach out to as much of the borough as possible. We have other sites that we work out of in central Croydon and Purley, as well as some GP surgeries throughout the borough.

What if someone I know wants to refer but doesn’t speak English as a first language?
If you or someone you know wants to refer but doesn’t feel comfortable conversing in English, an interpreter can be provided for your sessions. We will organise this for you on your behalf and the cost covered by the service.

Is there parking at Wickham Park House?
If your appointment is at our main site at the Bethlem Royal Hospital, there is free parking at the clinic, although this can be very busy at times.

Will my information be shared with anyone else?
We have a legal duty to keep your information confidential. We share information about you with other healthcare providers to give you the best possible care. If you would not like your information shared with your GP or other healthcare providers, please tell the person you are seeing at the IAPT service. We cannot give other organisations information without your consent, this might include housing departments, education services or your employer. This also includes if a family member contacts us on your behalf.

There might be a legal reason for us to share information about you however, for example, if a child is at risk. In such situations, we must, by law, share information with other organisations.

We share information about you (your personal data) for the Improving Access to Psychological Therapies (IAPT) Data Set, to help achieve better outcomes and experiences of care. The data set collects information about demographics (e.g. postcode, date of birth, ethnic category), referral, treatment and outcomes details.

The data is securely sent to NHS Digital which is the central organisation that receives the same data from all NHS-funded IAPT services across England. The data set is used to produce anonymised national reports that show summary numbers of, for instance, numbers of patients referred to different IAPT services across the country as well as average waiting times and outcomes.

The reports help the NHS to improve the care it provides to you and other patients. No information that could reveal your identity is used in these reports. 

The data may be linked with other sources of data to support a wider range of information within these national reports, such as to investigate the relationship between IAPT services and other care services.

For more information about how NHS Digital uses IAPT data including their lawful basis for processing, how long they hold it for and your rights, please see our GDPR register.

To manage your choice about how your confidential patient information is used for research and planning, please visit the following website: https://www.nhs.uk/your-nhs-data-matters/ Alternatively, you can call 0300 303 5678.

More information about the IAPT Data Set can be found on the NHS Digtial IAPT web pages.

I want to access the service, but am still worried about someone seeing my details?
If you are still worried about your information being seen by someone else, we can also offer a pseudnym so that you can be known by a different name during your time with our service. To enquire about this, please mention it when referring.