Coronavirus (COVID-19) update

(March 2020)

We are working hard to follow government and NHS guidelines aimed at preventing the spread of COVID-19 as best as possible. This means that we are temporarily unable to offer face to face appointments.

We are still offering a range of therapies online, over the phone and using skype, so please do make a referral here if you are happy to have therapy in this format >> referral form link.

I’m anxious about what’s happening with Coronavirus (COVID-19)

If you are worried and need further advice on coping with anxiety surrounding the COVID-19 outbreak or managing your mental health during self-isolation please make a referral and we can help you >> referral form link.

If you want to see the latest NHS advice on COVID-19 by clicking here NHS guidance.

How the NHS is keeping you safe


I’m not sure about phone or video appointments

We have had lots of positive feedback about using therapy this way, so would recommend you to give it a try. We are still providing 1:1 therapy sessions with your allocated therapist, they are not done in a group and it is a real person! These appointments can be really flexible, so you can do them around your other commitments at home and if you are isolating.

Give it a try, register here >> referral form.

If you only wish to have face to face appointments we would encourage you to get in contact once we resume face to face support (we expect the situation to remain the same for a while, potentially 2-3 months). You can keep up to date on developments here on the website.

Contact us

As as a result of home-working, we will have reduced telephone cover on our main phone line over this period. Please consider alternative contact methods instead:
  • To register with our service, please use the self-referral form here.
  • If you want to rearrange an appointment or have other questions, please contact your therapist directly or email us at CroydonIAPT@slam.nhs.uk – direct email link here
  • If however you or someone you know doesn’t have access to the internet, you can still call us on 020 3228 4040, just please be aware that due to our reduced capacity, it may not always be easy to get through.

For urgent help, contact your GP, the SLAM crisis line on 0800 731 2864 or the Samaritans on 116 123

Welcome to Croydon Talking Therapies (IAPT) Service

We are a free and confidential NHS service provided by the South London and Maudsley NHS Foundation Trust. We offer a range of psychological therapies to adults 18 years and over, who are registered with a Croydon GP.

IAPT (Improving Access to Psychological Therapies) is a national programme that was created in 2005 after it was recognised that a very large percentage of the population suffer with problems like depression and anxiety at some point in their lives. Each county and London borough have their own local IAPT service that provides evidence based treatment for common problems like these.

What to expect

To begin with clinicians at Croydon Talking Therapies (IAPT) will speak with you about your current difficulties and will carefully consider if the service is right for you. Initial brief assessments usually take place over the phone and can provide interpreters if needed. If our service is not best suited to meet your needs we will put you in touch with another service that is or we will provide you with information on services so that you can make your own choice.

If you have any special needs in relation to accessing our service, please let us know.

Do you need urgent help?

We are not an emergency service and are not able to help with crisis situations. If you need immediate help please contact either your GP or go to the Accident and Emergency Department of your local hospital (24hrs).

Alternatively, if you’re experiencing a crisis and need a person talk things through with, you can call the Samaritans 24 hour helpline on 116123 or email jo@samaritans.org.