Message about the Croydon Tram crash

Message to people affected by the Croydon Tram Crash

From Croydon Talking Therapies (IAPT), we would like to express our deepest sympathy to each of you, and anyone you know who was affected by the terrible event that took place in Croydon earlier this month.

Possible reactions to a traumatic event
It is common to experience a range of reactions in response to a traumatic event, including upsetting memories of what you saw or how you imagine the scene to be, feelings of distress, nightmares, sleeping difficulties, low mood, jumpiness or feeling like you want to avoid all reminders of what happened. These experiences are normal reactions and may reduce over a period of a few weeks without any professional help.

Although you may be generally resilient to life’s ups and downs, your closeness to the event – either by being there yourself or because someone close to you was hurt – means that you could benefit from a range of different emotional / psychological support services. This is also the case for children and young people.

It is important for people to look after themselves and get support from those around them during this time. By doing this, the distress may pass without the need for any psychological treatment. It may help to consider the following:

  • Try and keep to normal routines as much as possible
  • Look after your physical health – eat well, exercise, and try not to drink too much alcohol
  • Be with friends, family, or other people you trust and talk to them about what happened if you want to, or don’t if you don’t want to
  • Try not to get into the habit of avoiding situations or information that reminds you of the event
  • You may find that it takes more effort to concentrate, so try to give yourself more time to do things that require your concentration

It is possible that for some people, the impact is more unsettling and distressing and continues for longer. Some people may be able to cope well for some time afterwards but may develop a need for support later, sometimes much later. Others may be able to function, but know that they are not feeling okay. If you have symptoms of being very upset which continue beyond four weeks, it is important to seek help.

To access help

  • If you live in Croydon and have a Croydon GP, please visit your GP to discuss your needs.
  • Please see how to get in touch with us here (with link to accessing the service)
  • If you live outside of Croydon, you can also self-refer into your local IAPT Psychological Therapies service by contacting them directly. Search for ‘IAPT’ on the NHS Choices website for information about areas where self-referral is available, and for links into the service. Your GP will also be able to assist you with a referral.

You can also consider contacting:

  • NHS111 – about symptoms of anxiety, depression or PTSD
  • NHS Choices website at

Please note that Croydon Talking Therapies (IAPT) is not an emergency service. If you require urgent or immediate support, please contact your GP immediately who will be able to refer you to the most suitable services for urgent help. Alternatively, you can call the Samaritans on 116 123 or attend your local accident and emergency unit (A&E) for urgent support.