The easiest way to refer yourself is using our online referral form. To be eligible you must fit one of the following categories:
Be registered with a Lambeth GP.
Work for the NHS (NHS Trust, primary care, charity funded primary care, CCG, etc.).
Work in Social Care (local authority, care home, care for residents at home.
If you’re registered with GP at Hand you must live in Lambeth and your GP will need to make the referral (see below for more details).
If you cannot refer online you can talk to your GP who can make a referral on your behalf.
If you need to call us, please call our mobile on
Please leave a message and we will aim to get back to you the next working day.
GP at hand patients
Due to the way IAPT services are funded and commissioned we can only accept self-referrals from people registered with a Lambeth GP, or work for the NHS, or work in Social Care. If you live in Lambeth and are registered with ‘GP at Hand’ you will not be able to self refer. You will need to contact your GP and ask for a referral to Lambeth Talking Therapies (some GPs might know it as Lambeth IAPT).
Before your assessment
Before your telephone assessment with Lambeth Talking Therapies Service, you will be emailed a questionnaire to complete. If you do not receive this via email, please download and complete this PHQ9 and GAD7 questionnaire. Please ensure the scores are totalled up and have it with you for your assessment.
Please note, due to Covid-19, we are not currently offering face to face sessions, so you will need access to a confidential space for your appointment.
Current waiting times are (if you are flexible about appointment times):
- Initial telephone assessment – within 2 weeks (if you have used other mental health services it may be slightly longer so we can gather information and make sure we are the best service to help you)
- Online therapy – booked at assessment to start within 4-6 weeks
- Low Intensity Guided Self Help (Cognitive Behavioural therapy approach) – booked at assessment to start within 7-10 weeks, offered via telephone and virtual clinics
- Counselling – 4-6 weeks wait, offered via virtual clinics for 6 sessions
- High Intensity Cognitive Behavioural Therapy – 3 months wait, offered via virtual clinics
Please be mindful that most of our appointments are Monday – Friday between 9am and 5pm.
These times are provided as a guide and are based on typical waits experienced by clients who have some flexibility on times and dates. We do have cancellations so you may be seen sooner.
Confidentiality and General Data Protection Regulations (GDPR)
We share information about you (your personal data) for the Improving Access to Psychological Therapies (IAPT) Data Set, to help achieve better outcomes and experiences of care.
The data set collects information about demographics (such as postcode, date of birth, ethnic category), referral, treatment and outcomes details.
The data is securely sent to NHS Digital which is the central organisation that receives the same data from all NHS-funded IAPT services across England.
The data set is used to produce anonymised national reports that show summary numbers of, for instance, numbers of patients referred to different IAPT services across the country as well as average waiting times and outcomes.
The reports help the NHS to improve the care it provides to you and other patients. No information that could reveal your identity is used in these reports.
The data may be linked with other sources of data to support a wider range of information within these national reports, such as to investigate the relationship between IAPT services and other care services.
For more information about how NHS Digital uses IAPT data including their lawful basis for processing, how long they hold it for and your rights, please see our GDPR register.
To manage your choice about how your confidential patient information is used for research and planning, please visit the following website: https://www.nhs.uk/your-nhs-data-matters/. Alternatively, you can call 0300 303 5678.
More information about the IAPT Data Set can be found on the NHS Digital IAPT web pages