Frequently Asked Questions

If you are attending a group or workshop with us the following frequently asked questions may be useful. If you have any other questions, or would like to discuss any of the following, please do get in touch.


How many people will be in the group/course?

This does vary depending on the type of group but is usually around 6 -10 people

Will it be men and women? What are the age ranges?

Our groups are open to both men and women, and for anyone over the age of 16. There is usually quite a range of ages in our groups

Will I have to speak?

No. Whilst we encourage all group members to participate we recognise that participation is not the same for everyone. Some people prefer to be quieter in groups but are still fully participating, whilst others are comfortable speaking. How much or how little you say is up to you. Most groups include a variety of methods such as group discussion, working in pairs/smaller groups and individual work.

What’s the format? Is it like teaching or more group therapy or group counselling?

Again, this will vary on the type of group. When you are being invited to join a group it can be a good idea to check this with the organizer if this is something you would like to know more about.

What happens if I am late?

Late arrivals can be quite disruptive in a group setting so please do try to arrive in good time. But if you are going to be late please do still come. We would very much appreciate if when arriving late you come into the room quietly.

If you are arriving late on regular basis you will miss out on some important elements of your group so it is probably better to book into another group at another time when the timings are better. This will help you to get the most out of the group. If you are repeatedly late the group facilitator may speak to you about ways of problem solving late arrival.

What if I miss sessions?

It is very helpful for both the group facilitators and to people in the group to know if other members are going to miss a session. Therefore we would be grateful if you could contact us by email at or telephone on 0203 228 2194 if you are unable to attend session, or if you decide you no longer wish to attend the group.

There may be times when something happens at the last minute and you find you have missed a session without letting us know. In that case please contact us as soon as you are able to, so we know whether you wish to continue the sessions.

If you miss several sessions without contacting us to cancel, you will be discharged from the service – how many will depend on the length of the group you are attending.

Please note: This does not apply to the Rolling Workshops or the Long-term Conditions group as both are run on a drop-in basis. This means that although we hope you attend as many sessions as possible you do not need attend every session.

What if I need to leave early?

If you need to leave early as a one off please let the facilitator know at the beginning of the session. If you will need to leave early on a regular basis it is probably better to book into another group when the timings are better for you so that you can get the most out of the group.

What if I know someone in the group?

If you have concerns about this please discuss with your group facilitator as soon as it becomes apparent.

Can I bring someone with me (partner, friend, baby, interpreter, supporter, etc.)?

Unfortunately it is not possible to bring someone else with you to the group, including an interpreter, because it is potentially so disruptive to everyone else in the group. If you require an interpreter you would be offered individual therapy and if you might find a group particularly beneficial your therapist will try to find one offered by another service.

If you would like to bring someone one with you there may be a reception area or café they can wait in, please check with the group facilitator.

Will the building be accessible?

Most of our groups are offered in accessible buildings. If you require an accessible or have any other specific requirements please let us know as soon as possible so that we can these are met.

Will there be parking? Refreshments?

This varies from group to group and depends on the venue, again please do get in touch to discuss.