To cancel an appointment

To cancel or reschedule an appointment

You can contact the admin team on 0203 228 2194,
or email

OR contact your therapist by phone or email if this has been agreed with them, but please note that therapists cannot pick up messages while they are in the therapy rooms, and many work part-time and will not be checking for messages every day

  • please give us as much notice as possible (although we do understand that things can get in the way at the last minute)

if leaving a message with the admin team by phone or email, please give

  • your name
  • day, time, and place of the appointment
  • if possible the name of the therapist you were due to see

and explain whether

  • you already have another appointment booked which you will attend – give the date and time if possible
  • or you do not have further appointments scheduled and would like one so need someone to contact you to re-book – it’s helpful if you can make sure you are easily contactable or let us know when and how best to contact you
  • or you do not wish / are unable to attend any further appointments [If this is an unplanned ending to therapy, your therapist is likely to contact you to check you are doing OK and have appropriate support in place, etc.]


Please note that due to demand for the service, we are only able to reschedule a limited number of missed appointments.  Please discuss with your therapist if you have any questions about this. A copy of our attendance policy is available to download by clicking here.